Meet the

QRM Team



Freda Mowad, M.S., CCC-SLP

Chief Executive Officer


Freda has over 20 years of experience as a Speech Language Pathologist and executive leader. Freda began in long term care as a treating SLP focused on dysphagia management and cognitive rehabilitation. In 2009 Freda became the Vice President of Operations at one of the largest contract rehab companies in Texas and from 2015 to 2018 she headed as President, growing the company to over 160 locations.


Freda has established a reputation for achieving stellar clinical and financial outcomes in a highly conscientious manner and has a finesse for building incredible teams of talent. Freda is highly skilled at navigating swiftly and effectively through the everchanging healthcare environment which is evident by her loyal client base and growth.

Susan Krall is a Physical Therapist with over 30 years of multi-state Post-Acute rehab management experience. Her client base includes privately owned and nationwide for-profit and not-for-profit skilled nursing facilities, CCRC campuses, home health and out-patient agencies.


Currently Susan’s primary focus is on partnering with clients to identify and implement strategies which drive enhanced outcomes and patient satisfaction in today’s value driven / person centered reimbursement and regulatory environment. 


As a member of AHCA, Leading Age, ACHCA, NASL, NPA and AANAC, Susan is committed to continual learning and collaborative strategic initiatives in an effort to facilitate and support successful navigation through ever changing and demanding times.

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Susan Krall, PT, RAC-CT

Chief Strategy Officer

L.D. Ivy

Chief Financial Officer

L.D. is a skilled financial expert with over 25 years of strategic planning experience in the healthcare industry. Prior to QRM, L.D. served in various financial management roles with both public and private long-term care companies.


L.D. specializes in operational finance, financial planning & analysis, budgeting, forecasting, mergers & acquisitions. L.D. has executive responsibility for QRM's financial operations and provides insight for new business development and innovative strategies. 

Sue Olsen is a Speech Language Pathologist with over 30 years of experience in developing and managing rehabilitation services in acute and post-acute settings as well as pediatrics. Her career began as Pediatric Outpatient Clinic Director in Clearwater, Florida. Over the years she was given the opportunity to use her skills in marketing and relationship building to take two small regional therapy  companies and expand their services nationwide.

Today, Sue is focused on identifying different avenues and strategies for delivering care and creating new product line opportunities for acute and post-acute providers. Her true passion is developing exceptional relationships and outcomes with those she is honored to work with.

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Sue Olsen, M.S., CCC-SLP, RAC-CT

Chief Innovations Officer

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    Haylie Morris M.S., CCC-SLP

Executive Vice President of


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Ashley Duggan, OTR, RAC-CTA

Vice President of Medical Review

& Clinical Compliance



Angie Hart

Vice President of

Talent Acquisition

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Matt Cameron, DPT
Divisional Vice President


Brenisha Thigpen, OT

Regional Vice President


Erica Nelson, OT
Divisional Vice President

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AJ Ordona, PT, CLT, RAC-CT
Regional Vice President 

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Jan Johnson-Roe, OT

Regional Vice President

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Casey Lee, PT, DPT

Director of Quality

Improvement & Education

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Amie Gerlach
Vice President of
Marketing & Communications

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Isaac Henkin
Vice President of
Client Engagement